Upkeeva support
Help with reminders, backups and Lifetime Premium. Upkeeva works offline, so most questions are answered inside the app under Settings › Privacy and help.
Get help
Email wizplayo.developer@gmail.com (WizPlayo, the operator of Upkeeva). Please include the app version (shown at the bottom of Settings), your Android version and the steps that lead to the problem.
For routine help, never send passwords, purchase tokens, tester codes, payment-card details or a full household backup.
Reminders
Turn on Care reminders under Settings › Notifications and choose Allow notifications when Android asks. If reminders do not arrive, check that notifications are allowed (Open notification settings on the same screen).
Android may deliver a reminder a little late, and battery restrictions or time changes can affect it. Upkeeva does not use exact alarms or a battery-optimization exemption. Paused care tasks and archived devices never send reminders. Warranty end reminders are a separate switch on the same screen; general home tasks and shopping items are in-app only and send no notifications.
Backup and restore
Under Settings › Backup and restore, choose Export backup and pick a place you trust. The file is not encrypted and includes your private attachment files, so keep a separate copy somewhere safe.
To restore, choose Choose backup file and read the screen titled Check before restoring. Restore and replace records replaces all current household records on the phone: homes, devices, care plans and sessions, history, warranties and costs with linked receipts, private attachments, tracked parts, issues with their images and entered repair contacts, shopping items, and general home tasks with their history. Upkeeva first keeps a safety copy, and Recover previous records brings it back.
Reminders are paused after a restore: review them and turn them back on in Settings › Notifications. Backup files hold household data, including private attachments, and never include your Premium purchase.
Lifetime Premium
Lifetime Premium is a one-time purchase with no subscription, at the price Google Play shows when it is offered. Purchases work only while the verification service is switched on; the app tells you when they are not available.
To restore a purchase, choose Restore purchase on the Lifetime Premium page, signed in to the same Google Play account and with an internet connection. Household records move only with a backup, separately from the purchase. Refunds are handled by Google Play: Google Play refund help.
If your build has tester access, it is temporary and separate from the purchase; use Check again to refresh it. When it ends, your saved records stay.
App review access
Under Settings › Privacy and help › App review access, a reviewer can enter the review code given in the Play Console instructions to open the paid features for a limited time without buying. It is not a purchase and does not change Lifetime Premium. Access renews itself while the phone is online; when it ends, your saved records stay and only adding more devices or homes returns to the Free limit.
If that page says review access is unavailable, this version of the app does not include it.
Privacy
Read what Upkeeva stores and sends in the Upkeeva privacy notice.